RETURNS POLICY

ORDER CANCELLATIONS

Any orders that you submit online via Little B and Me are processed immediately and may not be cancelled, and you may need to wait until you receive the item in order to return it.

RETURNS

Once an item is delivered to you, you can return that item within 7 days of delivery. Items received damaged must be brought to our notice within 24 hours of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, soft toys and inflatables. These items are not eligible for return, refund or exchange.

REFUNDS AND EXCHANGES

After we have received your returned item, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of the item for the item returned, a non-transferable credit, a credit to the payment card or original method of payment used to pay for the item, or any another remedy that we determine is appropriate in the circumstances.

We reserve the right to offer partial refunds in certain circumstances.

SHIPPING

To initiate a return, please email us at info@littlebandme.co.za. We require a receipt or proof of purchase to accompany your return.

If you are eligible for a return, you will be provided with an address to return the item after being notified of the acceptance of your return.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund.

GENERAL

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.